Question 1

Did that message actually reach them?

Accepted Answer

Your assistant can pull the message history for your business number with the delivery status on each one, so a question like whether the reminder went out to everyone becomes something it answers rather than something you check by hand. It can also read the number's own status, including its quality rating and current throughput limit, which is usually what has changed when delivery gets worse. A per message account of what was sent, what was delivered, and where the failures cluster, with the number's quality rating alongside it.

Question 2

Which of our templates are approved and which are stuck?

Accepted Answer

Templates are the thing that gates most outbound messaging, and they are readable. The assistant can list every template on the account with its current review state, check one by name, and look through the pre-built library for something close to what you need. Ask it which templates are rejected and why, rather than opening the manager and reading the list yourself. A current list of your templates split into approved, pending, and rejected, with the rejection reason on each one that failed.

Question 3

Answering a customer who just messaged us

Accepted Answer

Inside the 24 hour service window that opens when a customer messages you, your assistant can send free-form replies: text, an image or document, a location, or a contact card. Outside that window a free-form send fails with error 131047 and asks you for a template instead. The window is the guardrail here, and it is enforced by WhatsApp rather than by your own discipline. A reply delivered in the customer's own thread, written from what they actually asked rather than from a canned response.

Question 4

Sending the reminder to people who have not messaged us recently

Accepted Answer

That is what templates are for, and the whole loop is available. The assistant can draft a template, create or update it under a name, watch for the approval, and then send it with this customer's variables filled in. What it cannot do is skip the approval, which is the correct behavior: WhatsApp reviews the wording before your first send, not after. An approved template on the account and reminders delivered to people outside the service window, each with the right details filled in.

Question 5

Can we give people buttons instead of making them type?

Accepted Answer

Yes, and this is where WhatsApp stops being a text channel. Your assistant can send up to three reply buttons for a yes or no or a quick choice, or a list message with up to ten sections and ten items each for a menu. Button titles are capped at 20 characters. Both need the recipient to have messaged you inside the last 24 hours. A message with tappable options in it, so the reply comes back as a clean selection instead of free text somebody has to interpret.

Question 6

Blocking a number that keeps abusing the line

Accepted Answer

The assistant can block users, up to 100 in one request, and it can read the message history first so the decision rests on what was actually sent. Hold this one close. A blocked person cannot unblock themselves, gets an error when they try to message you, and has no route back except contacting your business some other way. The specific numbers blocked, with the messages that justified each one recorded before the block went on.

Question 7

Clearing out templates and media we stopped using

Accepted Answer

Both are deletable and both deletions are permanent. Deleting a template by name removes it in every language at once, and that name cannot be reused for 30 days. Deleting uploaded media removes it before Meta's normal 30 day retention would have, and the media ID stops resolving, which breaks any send that still points at it. The obsolete templates and media gone, with a saved copy of every template's wording taken before it went.

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